Answers to Your Top Questions
Frequently Asked Questions
Explore detailed information about how TaxFreeAssist’s concierge service simplifies tax-free paperwork for travelers in Canada.
Concierge assistance at TaxFreeAssist means personalized support throughout the tax-free documentation process. Our team helps you prepare forms, verify eligibility, and coordinate submission to customs officials, ensuring a smooth and error-free experience.
Visitors from outside Canada who make qualifying purchases and plan to export goods within three months of purchase may be eligible. Our experts review your purchase records and travel plans to confirm eligibility before you leave the country.
Begin by contacting TaxFreeAssist online or by phone. We’ll schedule an initial consultation to gather purchase details, review receipts, and explain documentation requirements. From there, we customize a support plan tailored to your trip.
You’ll need original receipts, a valid passport, proof of departure date, and any completed retailer forms. Our team will send you a checklist and a secure upload link to collect these materials efficiently.
Most clients receive their completed paperwork package within two business days after submitting all required documents. We monitor processing times and notify you immediately if any additional information is needed.
Yes, expedited processing is available for an additional fee. During your consultation, we’ll outline timing options and related fees so you can select the service level that best meets your travel schedule.
Absolutely. TaxFreeAssist provides real-time updates via email, keeping you informed from document preparation through submission. You’ll always know the current status of your paperwork.
When you arrive at the border or airport, present your completed paperwork and forms prepared by TaxFreeAssist. Customs officials will verify the documents and stamp your forms to finalize the tax-free process.
Yes. Our network covers major Canadian airports and land border crossings. We ensure you have the right documentation wherever you depart, reducing the risk of processing delays.
If you have questions after your forms are submitted, simply reply to any update email or call our Toronto office at +14162741835. Our concierge team remains available until the tax-free process is fully complete.