Terms of Service

Effective Date: January 1, 2025

TaxFreeAssist ("we", "us", "our") operates the website taxfreeassist.com. Our main office is located at 333 Bay Street, Suite 2400, Toronto, ON M5H 2R2, Canada. Contact number: +14162741835. Business ID: 763509750.

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms of Service.

2. Services

We provide concierge assistance with tax-free paperwork, including guidance on forms, document preparation, and liaison with customs. Services commence upon confirmation of booking and payment of associated fees.

3. Information Products

Our information products include digital guides, templates, and educational materials related to tax-free procedures. Access to these products is granted upon purchase and delivery is electronic.

4. Goods

We offer physical items such as customized document kits and branded stationery. These goods are shipped to the address provided at purchase.

5. Fees and Charges

All fees and charges are listed on our site. Payment is due at the time of booking for services or at the time of purchase for products. We accept major cards and approved electronic methods.

6. Reimbursement, Refund and Scheduling Policy

6.1 Concierge Services

Cancellations made at least 72 hours before the scheduled service date are eligible for a full reimbursement. Requests less than 72 hours in advance may incur a fee equal to 50% of the service charge. You may reschedule services up to 24 hours before the original date without penalty. Certain premium services, such as our Rush Concierge Service, begin immediately upon booking confirmation and are final sale; no reimbursement is available for these services due to immediate resource allocation.

6.2 Information Products

We offer a 14-day satisfaction guarantee starting from the date of digital delivery. If you are not satisfied, you may request a refund by contacting us within this period. To request a refund, please use our contact page and provide your order details.

6.3 Physical Goods

If an item arrives damaged or defective, you may request a replacement or refund within 30 days of delivery. To initiate a request, contact us with photos and order information via our contact page. Approved replacements or reimbursements will be processed within 10 business days of approval. For undamaged items, we cannot accept items back unless required by applicable law.

7. Modifications

We may modify these Terms at any time. Updated terms will be posted on this page with a revised Effective Date. Continued use of our services after changes constitutes acceptance.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

9. Contact Us

For questions or concerns, please reach out via our contact page or call us at +14162741835.